"Royal Mail today announces it has acquired Intersoft Systems and Programming Ltd (Intersoft*) a provider of delivery management software for international parcel shipments."The acquisition complements the purchases of data management and labelling provider NetDespatch and delivery software developer Storefeeder, further enhancing Royal Mail’s in-house IT capability. It underpins Royal Mail’s objective to provide customers with flexible, integrated, technologically advanced solutions that make shipping parcels easier."
* Not to be confused with any other company of a similar name: the first hit on Google was an Indonesian software company!
Sadly this in-house IT capability won't affect the problems at Tallents House, which continue although one correspondent wrote that they had been told that RM were taking steps to recruit and retain more customer services staff there.
The latest comment on my earlier post about their problems raises some interesting points from the overseas perspective - waiting nearly an hour on the phone and paying in advance for stamps that don't arrive is more of a problem for them than for UK customers.