Orkney's main post office shuts 'without warning'
The BBC reports that the main post office in Kirkwall, formerly the Crown Office but now operated by UOE, has closed unexpectedly due to staff shortages.
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| Kirkwall main post office, Orkney, from Google maps, 2014. |
London-based Universal Office Equipment (UOE) took over the running of the former Crown Post Office as a franchise last autumn.
The handwritten note posted in the window said: "We are very sorry. UOE and Post Office have made the decision to close this branch until further notice.
"If you have a parcel, currency etc to collect, please contact Post Office directly."
The Post Office said the branch was closed due to staffing issues.
A PO spokesperson apologised for any inconvenience caused and directed customers to alternative branches at Papdale Stores or in Balfour village, despite that being a ferry ride away in Shapinsay.
They added that any parcels inside the branch would be collected by the relevant courier companies.
Betty Muir, who runs the nearest alternative branch in the town's Papdale Stores (8 Hermaness, Kirkwall KW15 1XA), said no prior warning was given and her staff had no time to prepare for the extra customers.
She told BBC Radio Scotland's Around Orkney programme: "The first we knew about it was yesterday morning. We were extremely busy and the girls wondered what on earth was going on because it felt like Christmas.
"You would have thought at least they would have given us some prior warning of what was going to be happening so we could have prepared ourselves for the influx of people."
Mark Kirkbride, who runs Finstown Post Office (Post Office, Finstown KW17 2EL), said the Junction Road branch provided driving licence, foreign currency and passport services.
"It is absolutely key to the whole post office system," he said.
The Post Office spokesperson said: "Kirkwall Post Office [15 Junction Rd, Kirkwall KW15 1DD] has experienced staffing difficulties over a long period of time and now, regrettably, the branch has had to temporarily close.
"We want to thank our partner UOE for helping us to operate this branch on a temporary basis to provide continuity of service to the residents, businesses and tourists in Orkney since last November."
They added: "In the longer term, there are plans to modernise the branch at a new location, and we expect to be able to share further details later this year."
Update 25 September - thanks to Trevor I can provide a short recap on the recent history of the main Kirkwall post office.
13 August 2025 - I’m writing to let you know that we are changing the way we operate Kirkwall Post Office. The branch will soon be operated by an independent franchise retail partner, Universal Office Equipment (UK) Ltd (UOE), and in the short term will remain at their current premises, offering the same wide range of services, and extended opening on Tuesday mornings.
We anticipate this change will happen by November 2025. Over the following months, we will review the right long-term arrangements and premises for Kirkwall Post Office branch. This may either be the existing buildings or a new site very nearby, either with UOE or a different long-term franchise partner. Any proposed move to a new location is unlikely to be before spring 2026 and would be subject to local public consultation in line with our Principles of Community Engagement.
19 September - We are writing further to our previous communication advising changes to the way we operate Kirkwall Post Office and to enable this transition we can now confirm the branch will close on Thursday, 13 November 2025 at 15:00 and will reopen on Friday, 14 November 2025 at 13:00.
10 November - Further to our previous communication the dates for the transition of this branch has changed, the branch will still close on Thursday 13 November 2025 at 15:00 but will now reopen on Saturday 15 November 2025 at 09:00.
14 November - Further to our previous communication, this branch closed on Thursday 13 November 2025 and was due reopen on Saturday 15 November 2025, however due to unforeseen circumstances there is a further delay in the reopening of the branch, we are working hard to restore services as soon as possible and will share further updates once the reopening date have been finalised.
19 November - Due to unforeseen operational reasons this branch currently has reduced opening hours. Our retail partner, Universal Office Equipment, is working hard to restore full opening hours as soon as possible.
The new opening hours: - Monday – Friday 10:00 -15:00, Saturday & Sunday - Closed.
24 November -
The alternative branch identified is the one at Papdale Stores 8 Hermaness, Kirkwall KW15 1XA.
It seems a pity that Post Office Ltd could not retain control of such a remote branch: that would at least have given them the opportunity to temporarily parachute someone in from a bigger branch, say in Edinburgh or Glasgow.





















































