Wednesday 23 November 2022

Swap-out error

I didn't intend to write again so soon about the Swap scheme, but this is worthy of a post by itself.

I have read about such cases: I know some were on social media, I can't remember whether anybody commenting here has had the same problems.   

"Thousands of customers .... have mistakenly told they weren't received.  In a major blunder almost 3,000 customers received a letter last week incorrectly stating that there were no stamps enclosed with their Swap Out form."

It defies belief really, but good to see that RM have put their hands up and acknowledged - and corrected - their error.

From Daily Mail, mid-November 2022

Comments on the main post please.