Press Release 12 December 2024
Royal Mail launches its own lockers in next phase of expansion
Royal Mail has launched its own lockers as part of its strategy to rapidly expand its number of parcel points to meet growing demand from online shoppers and marketplace sellers.
The first 250 lockers which can be used exclusively by Royal Mail customers will be rolled out in early 2025, with the first now live outside the company’s historic Mount Pleasant mail centre in London.
The lockers will provide 24/7 access in convenient, high footfall locations, which will include spaces outside of Royal Mail’s delivery offices plus third-party retailers.
Initially, the lockers will offer a parcel sending service including label printing, to support the increasing number of people selling clothing and other items on secondhand marketplaces, as well as traditional online shoppers sending returns. Customers will also be able to collect their parcels from Royal Mail lockers in the near future.
Royal Mail began a major expansion of its parcel points earlier this year to offer customers more choice as parcel demand continues to grow, as part of a wider programme of modernisation.
Through partnerships, Royal Mail customers can drop off parcels at 1,000 shared lockers and more than 5,000 Collect+ points convenience stores.
The launch of Royal Mail’s own lockers is the first time the company is providing access to dedicated lockers available only for its customers, which will improve capacity and customer service as well as enabling greater control over where they’re rolled out.
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| Royal Mail Locker-box at Mount Pleasant Mail Centre, London |
According to dev.ua 13 December 2024
The Ukrainian-Polish company Modern Expo announced the start of cooperation with the Royal Mail, for which it provided postal equipment and software to them.
"Modern Expo successfully implemented the first major stage of cooperation with the Royal Mail - in less than 3 months... Together we held dozens of individual meetings and workshops, during which we discussed product design, analyzed locations, talked about customer care, UX/UI, etc. The cooperation also included a visit to the production of Modern Expo and installation visits to other existing markets to ensure that each part meets each detail with international standards," the company said.
The Modern Expo added that the company cooperates with the Royal Mail as a turnkey resolution and, in addition to mailboxes and software, also provides comprehensive support for these solutions. (See specification here.)
In turn, the British newspaper The Telegraph writes that the Royal Mail is thus trying to intensify its competition with Amazon in this segment.
According to the publication, the first 250 post offices will be put into operation in early 2025. The first of them is already opened outside the Royal Mail Mount Pleasant postal center in Clerkenwell, the center of London.
The locations will have round-the-clock access for customers who will pick up parcels. The publication also adds that the Royal Mail is trying to focus on developing parcel delivery amid a long and large-scale reduction in the number of letters sent.
Modern Expo was founded Pole Bohdan Lukasik and Ukrainian Petro Pylypiuk.
UPDATE 10 May 2025 Royal Mail uses parcel lockers to raise awareness of life saving CPR training
Royal Mail is helping to save lives by using its parcel locker network to raise awareness of CPR (cardiopulmonary resuscitation) training. This is part of wider partnership with the British Heart Foundation (BHF) which has so far seen Royal Mail raise £1m for community defibrillators.
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| Image: Royal Mail |
The first CPR awareness parcel locker is now live in East Ham, London, and hundreds more will be rolled out this year.
The locker features the BHF logo and a QR code with the message ‘scan to learn CPR in 15 minutes.’ The QR code takes users to the RevivR home page , the BHF’s free online course which teaches people how to perform CPR in just 15 minutes.
