Tuesday 25 February 2014

End of the road in sight for Post Office Horizon system

According to Computer World UK, Post Office Limited is looking for a supplier to provide front office IT application services worth up to £636 million over 10 years.

"The procurement is to support the transformation of the Post Office following its separation from Royal Mail. As part of its long-term strategy published at the end of November, the Post Office outlined plans to modernise its business to become a modern, digital, multi-channel retailer.

"The front office application services contract will cover customer facing transactions across multiple channels, including the Post Office’s nationwide network of 11,500 branches, website, mobile and call centre.

"Fujitsu is the current provider of the Post Office’s branch IT system, known as Horizon. The controversial system was recently found to contain software defects that caused branch managers to be overcharged and accused of fraud, with some being sent to prison over the allegations."

Read more here.

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