According to Computer World UK, Post Office Limited is looking for a supplier to provide front office IT
application services worth up to £636 million over 10 years.
"The procurement is to support the transformation of the Post Office
following its separation from Royal Mail. As part of its long-term
strategy published at the end of November, the Post Office outlined
plans to modernise its business to become a modern, digital,
multi-channel retailer.
"The front office application services contract will cover customer
facing transactions across multiple channels, including the Post
Office’s nationwide network of 11,500 branches, website, mobile and call
centre.
"Fujitsu is the current provider of the Post Office’s branch IT system, known as Horizon. The controversial system was recently found to contain software defects that caused branch managers to be overcharged and accused of fraud, with some being sent to prison over the allegations."
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