Chris has sent this information regarding how the Royal Mail problems may, or may not, be affecting your bank account. Many people still use monthly or quarterly paper statements rather than having a more frequent look at their account via online banking. What follows may come as something of a shock!
My prime contact at Royal Mail is now on holiday, and I don't want to burden the hard-working team who are trying to solve these problems by asking for an official statement/comment on this situation. Last month I was told that on one aspect of the statement/invoice problems they were having a manual investigation of 4,500 records - whether that is 4,500 accounts or 4,500 transactions within just some accounts I don't know: it isn't solved yet.Since the introduction of the ‘new’ computer system, there have been numerous problems which are still on going and show no rectification to date.You will only notice this problem if you pay your direct debits via Barclays Bank. On some occasions the Bureau is requesting the payment, and is taking it, and then almost immediately the payment is refunded into your account. This however is not happening on every transaction, so some transactions are going through as normal. I would say it is very likely that some customers are possibly unaware the transaction has not completed, unless they have looked at their bank statement. As Customers haven’t received any sort of statement from the Bureau since February, it might be worth warning customers they might expect a one off hefty billThe Bureau were aware of this problem back in February and thought the problem had been fixed, though in June it reared its head again. When I spoke to the Bureau yesterday re this matter, they were thinking of sending letters to those effected, to make a one off payment of the outstanding amounts they have not collected. This has happened to me on 3 occasions since February.The Bureau have not made any attempt to re-collect the failed payments.