In the wake of further criticism on delays to ordinary mail Royal Mail announced in April a new solution for the more important letters from the National Health Service.
The solution design provides an option for NHS providers to add a unique NHS identifier into the Mailmark barcode. Where our internal reporting shows that we are not meeting expected quality of service standards regularly, at either a local or a national level, the new NHS barcode will allow us to identify NHS mail and automate its extraction from Royal Mail sorting machines. Thereafter we will discretely handle the mail through to delivery. This will ensure NHS providers get the service they require, and patients receive their letters in a timely manner.
Customers choosing to use the NHS class identifier will need to add it to the class field in the Mailmark barcode and eManifest. This is not a new or separate service. Instead, the NHS barcode would be eligible to be printed on NHS letters using Access Priority (D+2) or Standard (D+3) Mailmark Business Mail services. The option is suitable for patient communications including appointment letters and test results.
I haven't seen any such letters yet, or had any reported, but it is now apparent that these will be handled in the same way as Special Delivery mail, according to this graphic from the Royal Mail website.
Note the original meaning of discreet - "Discrete means separate or divided. A discrete unit is a separate part of something larger."
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