Monday 17 November 2014

Website and e-commerce site problems - solved!

Yesterday were problems on many internet sites in the UK, caused by a failure at one of the major server hosts.  

The problems described below have now been fixed.

However, there may be unrelated PayPal problems.  If you find that you cannot pay via PayPal, please select 'pay by cheque', send us an email or put a note in the Additional Information box, and we will send a PayPal payment request.

Apologies for the inconvenience caused: all the stock which we held back has now been made available again.

This affected us morning, and made it difficult to access the admin side of our shop, to add new products.  I believe this is now all settled, but there may be some textual errors in descriptions/titles or images or pricing.  Edits, for which saves had been attempted failed, and had to be redone.

A further unconnected problem now seems to have affected out shop, causing much frustration.  IT appears that the first stage of checkout has a coding problem, in that when customers enter their ID and password, the LOGIN button doesn't do anything.  Unfortunately failure to complete the checkout means that everything in the shopping cart will be lost, requiring reinput.

We reported this to the technical support people who host our shop, and are hopeful of an early resolution.  Meanwhile we have suspended all the latest additions (500g Special Delivery and all new Winter Greenery Faststamps.

Sincere apologies for these difficulties, we will make the new stock available as soon as possible.

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