tag:blogger.com,1999:blog-61379575088648114.post8447202439812283454..comments2024-03-27T16:36:22.976+00:00Comments on Norvic Philatelics Blog: London Spring Stampex ReportIan - Norvichttp://www.blogger.com/profile/16436130277706268046noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-61379575088648114.post-19221598581236403022018-02-19T18:41:06.429+00:002018-02-19T18:41:06.429+00:00I suspect complaining to PO customer services will...I suspect complaining to PO customer services will do very little good, although all POs should have an arrangement to send FDCs /pouched/ to nearest SHC.<br /><br />Email me and I’ll send you a number for Mount Pleasant SHC, and some ideas.Ian - Norvichttps://www.blogger.com/profile/16436130277706268046noreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-15849623368714692232018-02-19T18:37:20.908+00:002018-02-19T18:37:20.908+00:00Posted a Mai by Sea FDC at Broadway (gave to the P...Posted a Mai by Sea FDC at Broadway (gave to the P&G machine minder)on Valentines day, turned up next day having been processed at Mount Pleasant with the Lets Beat Cancer slogan!. Have complained to PO and they have told me they will re-brief their branch staff, they did say sorry but its still 4.20 wastedTrevorhttps://www.blogger.com/profile/16209682232443645260noreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-86936054257634195342018-02-19T16:23:20.067+00:002018-02-19T16:23:20.067+00:00I went out on the 14 Feb, and just like to say, tr...I went out on the 14 Feb, and just like to say, trying to get one hands on the new P/G Stamps, well, Hull Post Office- trying to get P/G Mail Ships stamps, no, no Ships stamps in the machines in Hull, in the afternoon,(they did not send us any?), so I went to Doncaster, the new Doncaster P.O., a very late delivery of the stamps, late afternoon, it looks like there problems out there?, but up the road in York, no problems, FDC covers, stamps in the machines, great.<br />it looks like RM do not want to cater for collectors out there? <br />J.L.B Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-79194330437511599742018-02-18T16:21:55.167+00:002018-02-18T16:21:55.167+00:00"It seems the more RM fleece collectors the l..."It seems the more RM fleece collectors the less they want to cater for them."<br /><br />We knew - and I had written - beforehand that the take-away stock would be more limited but that other items would be sent on with no charge for shipping. I thought it would only be bulky items but they made it quite clear that they wouldn't take large stocks of everything, partly to avoid wastage, and partly because they would have less room on a smaller (= cheaper) stand. I think it might have been expected that they would be low on stocks by day 4.Ian - Norvichttps://www.blogger.com/profile/16436130277706268046noreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-19105204605910452732018-02-18T15:07:47.925+00:002018-02-18T15:07:47.925+00:00I visited Stampex yesterday and the PO stand is mu...I visited Stampex yesterday and the PO stand is much worse than previous years. The first item I asked for, the WWII Pretige book of 2017, they didn't have but did offer it post free from Edinburgh. It seems the more RM fleece collectors the less they want to cater for them. There were no queues, more staff then customers, so maybe collectors are voting with their feet with the plethora of issues and the likes of Star Wars and Game of Thrones. <br /><br />Peter DomoneAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-18645515577750101482018-02-17T12:06:53.081+00:002018-02-17T12:06:53.081+00:00The stand would not be that good if a queue develo...The stand would not be that good if a queue develops as it had on one visit. OK without a queue<br /><br />John EmbreyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-76851987326064893812018-02-16T21:36:22.389+00:002018-02-16T21:36:22.389+00:00Last September, I believe, was the first time that...Last September, I believe, was the first time that the staff manning the stand were from Doxford rather than Edinburgh, and they had a lot of learning to do. And now the stand is totally different.<br /><br />Remember the old Stock Lists which were printed in easy to read text on plain white or coloured paper? An extra column on something similar to those where you could write in your requirements would become your shopping list. You could even leave it and come back to CHECK and collect later if you were planning a long day. It needn't be as complete as the more difficult to read glossy A4 Stock List they now produce, just have the special issues that are available, and a list of the definitives. The more I think about it the easier it becomes!<br /><br />I feel a form design coming on in a quiet moment (hey, what's one of those!?)Ian - Norvichttps://www.blogger.com/profile/16436130277706268046noreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-38365886701365094272018-02-16T21:30:59.837+00:002018-02-16T21:30:59.837+00:00It's easy to forget, I think, that where we on...It's easy to forget, I think, that where we once had the Post Office Philatelic Bureau, we now have Royal Mail Stamps and Collectibles - to me the change of title says it all. The RM staff at Stampex appeared patient, pleasant and helpful where they could be, they just simply didn't seem to have sufficient knowledge of what they were selling. I'm sure that none of the probable hundreds of customers were buying stamps for use - they would be exclusively collectors or dealers. Consequently, a detailed knowledge of the products and customers' needs is surely a prerequisite for the staff. It felt like going to buy a new car, and coming away with one of a different colour with possibly a scratch down the side! You've been sold a car yes, but not what you were expecting. This may appear a bit harsh, but Stampex is a prestigious international event in the philatelic world and should be supported as such by our national postal organisation.Trelantishttps://www.blogger.com/profile/04537566448394951396noreply@blogger.comtag:blogger.com,1999:blog-61379575088648114.post-90489083758143480892018-02-16T17:58:06.572+00:002018-02-16T17:58:06.572+00:00I did visit the RM stand to buy just one item, and...I did visit the RM stand to buy just one item, and it went OK. However, I could see that it wasn't an easy process if one needed to buy a number of different items. Certainly, I watched one of the sales staff taking Smilers sheets out of their sleeves to scan and the handling left much to be desired (almost folded when she was not concentrating but looking away to chat with a colleague). Whilst I was in the queue, there certainly some VERY disgruntled and angry buyers in front of me complaining about the layout/process! A new system that probably needs a rethink, but it must be improved for next time.Trelantishttps://www.blogger.com/profile/04537566448394951396noreply@blogger.com